Something has gone slightly haywire on your system that we are seeing in very few customers backups related to the bzfileids.dat file. I think I know what is going on, but you'll have to help fill in some details. I have spent more than one year to upload my data (DSL line) ! ( no answer !Ģ) April 2013 : Sorry there is a bug in our software : you are forced to delete your uploaded data ! What ? I have just lost (1,100 Go) ! Too bad for me : just start over from zero ! But they didn't change their process or their guidelines ! (even if they now add the current date to the name of the computer when you add a new one - that was another of my suggestion.). I asked them to correct this and add a simple delay if one customer makes an error. #2 : You want to keep your previous uploaded data as one of your hard dives has failed or you are adding a new hard drive to your computer ? Follow the guidelines under "How do I transfer a license to a different computer?" "My computer died and I have a new one, what should I do?" #1 : you don't want to keep your previous uploaded data and install blackblaze software on another (new) computer, follow these guidelines : If your computer has crashed : you have 2 options : IMHO you should make your explanations more clear i.e. So I have followed the text : this was my error (I didn't use "Transfer Backup State") ! I have thought : does my computer has failed ? Yes.
Here is why I think the backblaze guidelines misleaded me : for computer‑hp, I was in a hurry and read fast :
I did not make this error the first time I have used it. I have recommended their service on this website (see :ġ) March 2012 : Too bad ! I've chosen the wrong option and I just lost my uploaded data (500 Go). An online backup company is supposed to back my data.
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